POLICIES

skin

Body

hair

Injectable Treatment & Results Policy

At Syracuse Medical Aesthetics, all injectable treatments are performed by trained medical professionals and tailored to each patient’s unique anatomy and aesthetic goals.
Because injectable treatments involve biological response and individual variation, results cannot be guaranteed.

Important Information

Injectable treatments such as neuromodulators and dermal fillers are medical procedures.
Results may vary depending on metabolism, muscle activity, anatomy, and lifestyle factors.
Some patients may require additional units or treatments to achieve their desired results.

Refund Policy

All injectable treatments are non-refundable once administered.
If adjustments are needed, additional treatment may be recommended and will be charged accordingly.

Follow-Up Appointments

For neuromodulator treatments (such as Botox or Dysport), patients may schedule a follow-up appointment within 10–14 days if they have concerns regarding their results.
Our providers will assess the treatment and determine if additional units are appropriate.

Prepaid Package & Treatment Policy

Prepaid treatments and service packages are offered to help patients achieve the best results through a series of treatments.

Package Expiration

All prepaid packages must be used within 12 months of purchase, unless otherwise specified.
This ensures patients complete their recommended treatment plan within the appropriate timeframe for optimal results.

Refund Policy

All prepaid treatments and packages are non-refundable.
However, they may be transferred to another service of equal value at the discretion of the practice.

Non-Transferable

Packages are intended for the purchasing patient only and cannot be transferred to another individual.

Promotions

Packages purchased during promotions or special events are final sale.

General Refunds

No refunds are offered for services or retail products except in cases of defective or allergic reaction products, which are handled on a case-by-case basis.

No refunds on consultations.
No refunds on gift cards.
No refunds after treatments/services are completed.
No refunds on supplements, if used.
No product exchanges.

Defective products:

If a client claims to have purchased a defective product, have them bring the product back into the office and provide them with a new one free of charge. Notify Lisa or Ireland of the defective product so we can have the representative for that product cover the cost. No returns on Skincare. However, in the event of a proven reaction, please email office@syraesthetics.com within 5 days of purchase to discuss options with us.

Appointment & Cancellation Policy

At Syracuse Medical Aesthetics, we reserve dedicated time for each patient to deliver the highest level of care and attention. To respect our providers’ time and accommodate all patients, we kindly ask that you review and adhere to the following policies.

Consultation Fees:

Consultation Only: $0
Consultation with same-day treatment: $50 fee
Fees are non-refundable if appointments are canceled or rescheduled within 48 hours.
Personal Skincare Regimen – $125
48-Hour Cancellation Policy

We require at least 48 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled within 48 hours may incur a 50% cancellation fee.

Late Arrivals

Clients arriving 10–15 minutes late may have their appointment shortened or rescheduled
In some cases, late arrivals may be considered a missed appointment and subject to a 50% service fee.

No-Show Policy

Missed appointments without notice may result in a 100% service fee.
For emergencies, please contact us as soon as possible.

Repeat Cancellations & Prepayment Requirement

To ensure fairness to all clients:

After three (3) no-shows and/or late cancellations, clients will be required to prepay in full for all future appointments
Prepayments are non-refundable if the appointment is missed or canceled within the 48-hour window
Appointments canceled with proper notice will have prepaid amounts applied as a credit toward future services

Payment & Booking Terms

A valid card on file is required to secure all appointments
Cancellation and no-show fees will be automatically charged to the card on file
Clients with unpaid fees or declined cards will be unable to book future appointments until balances are resolved
Deposits for virtual appointments are non-refundable

Why This Policy Exists

Our providers are often booked weeks to months in advance, and we maintain an active waitlist. Last-minute cancellations prevent us from accommodating other clients seeking care.

We appreciate your understanding and cooperation, as this allows us to continue providing exceptional service while respecting our team’s time.

By scheduling an appointment, you acknowledge and agree to this policy.

Membership Patients

Members of our SMA Membership Program are still expected to follow all appointment policies to ensure proper scheduling.

As a member benefit:

Cancellation fees are waived
However, appointments canceled with less than 48 hours’ notice or missed may result in forfeiture of that month’s promotional add-on treatment
Monthly membership credits remain unaffected

Appointment Reminders

As a courtesy, appointment reminders are sent via text and email.
Clients remain responsible for managing and attending their scheduled appointments.

Start Looking & Feeling Great Today

Healthier Skin. More Confidence. Less Stress.

Book your consultation today and experience the Syracuse Medical Aesthetics difference. Our team of medical experts is here to listen, assess, and create a personalized plan tailored to your skin, because you deserve more than a one-size-fits-all approach.

Start Looking & Feeling Great Today

Healthier Skin. More Confidence. Less Stress.